Privacy Policy

Effective Date: March 2025

1. Introduction

NBS Group (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including via our website, services, and communications.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, address, and contact details (including email and phone number)
  • Date of birth
  • Employment or business details (if relevant)
  • Information provided via our website, forms, emails, or customer support
  • Any other personal information you voluntarily provide to us

We do not collect sensitive information unless it is necessary and you have consented, or we are otherwise permitted or required by law.

3. How We Collect Personal Information

We collect your personal information in various ways, including:

  • Directly from you (e.g., when you contact us, complete a form, or use our services)
  • Through our website or social media platforms
  • From third parties, where you have provided consent or as permitted by law

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

  • Provide our services and manage our relationship with you
  • Communicate with you about our services or updates
  • Respond to your enquiries or complaints
  • Comply with legal obligations
  • Improve our services and website

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, or service providers (e.g., IT and marketing providers)
  • Legal, regulatory, or government authorities if required by law
  • Third parties with your consent or as permitted by law

We take reasonable steps to ensure third parties handle your personal information in accordance with this policy and Australian privacy laws.

6. Storage and Security

Your personal information is stored securely, whether in electronic or hard copy form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

If we no longer require your personal information, we will securely destroy or de-identify it in accordance with legal requirements.

7. Access and Correction

You have the right to request access to your personal information and request corrections if it is inaccurate, out of date, or incomplete.

To request access or correction, please contact us using the details below. We may require verification of your identity before processing your request.

8. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us. We take privacy concerns seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au
Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review it periodically.
10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

NBS Group
Email: enquiries@nbsgroup.org
Address: 1/30 Chancellor Village Blvd, Sippy Downs, Queensland 4556, Australia